Shipping Policy
Thank you for shopping with Emerald Green. We are committed to delivering your order safely and efficiently. Please review our shipping policy below for details regarding order processing, shipping times, and delivery.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, processing times may be slightly extended. Customers will be notified of any significant delays.
Shipping Times
Estimated delivery times:
- Domestic Orders: 3–7 Business Days
- International Orders: 7–15 Business Days
Please note that delivery times are estimates and may vary depending on location, customs procedures, weather conditions, and carrier delays.
Shipping Costs
Shipping charges are calculated at checkout based on the destination and selected shipping method.
Free Shipping may be offered on qualifying orders during promotional periods.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this information to monitor your shipment's progress.
International Shipping
We proudly ship to customers worldwide. International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.
Incorrect Shipping Information
Please ensure that all shipping information is accurate before placing your order. Emerald Green is not responsible for delays or delivery issues caused by incorrect addresses provided during checkout.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact our customer support team within 7 days of delivery. We will work with the shipping carrier to resolve the issue as quickly as possible.
Delivery Delays
While we strive to ensure timely delivery, Emerald Green cannot guarantee delivery dates and is not responsible for delays caused by shipping carriers, customs clearance, natural events, or other circumstances beyond our control.
Contact Us
If you have any questions regarding your shipment or need assistance with an order, please contact our customer support team. We are always happy to help.